Posted on April 12, 2025
Job Description
*Job Overview*
We are seeking a friendly, professional Front Desk Agent to provide exceptional guest services at our hotel. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming atmosphere and smooth check-in and check-out processes. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks efficiently. Bilingual or multilingual abilities are highly valued to assist a diverse clientele and enhance guest experience.
*Duties*
* Greet guests warmly upon arrival and assist with check-in and check-out procedures
* Manage multi-line phone systems to answer inquiries, make reservations, and provide information
* Handle guest requests promptly and courteously, addressing concerns to ensure satisfaction
* Maintain accurate records of guest information and reservations using hotel management software
* Provide information about hotel amenities, local attractions, and services to enhance guest experience
* Coordinate with housekeeping and maintenance teams to ensure rooms are prepared and issues are resolved quickly
* Uphold professional phone etiquette and uphold the hotel?s hospitality standards at all times
* Assist with administrative tasks such as billing, processing payments, and managing guest accounts
*Qualifications*
* Previous experience in front desk or hospitality roles is preferred, especially in hotel environments
* Strong customer service skills with a friendly and approachable demeanor
* Excellent communication skills, including proficiency in multiple languages or bilingual capabilities is a plus
* Ability to operate multi-line phone systems efficiently and professionally
* Knowledge of guest services procedures and hospitality industry standards
* Ability to handle stressful situations calmly and effectively in a fast-paced environment
* Professional appearance and positive attitude are essential for representing the hotel brand
This position offers an opportunity to be part of a dynamic team dedicated to providing outstanding guest experiences. We value individuals who are committed to hospitality excellence and eager to contribute to our welcoming environment.
Job Type: Part-time
Pay: $18.50-$19.00 per hour
Benefits:
* On-site parking
Work Location: In person
Location
Markham , ON
Work location
On site
Salary $ 18.50 to $ 19.00 HOUR hourly
Terms of employment
Part time
Starts as soon as possible
vacancies
1 vacancy
Source
indeed.com
#10212621203
Various locations
Markham, ON
Job Details
- Employer: Park Inn by Radisson Toronto Markham
- Location: Markham, Ontario
- Wage: $18.50 to $19.00 per hour
- Hours: Part-time
- Vacancies: 1
- Start date: As soon as possible
- NOC: 64314
How to Apply
Apply by mail to:
Park Inn by Radisson Toronto Markham
Markham, ON