Posted on August 4, 2025
Job Description
<p> </p><p><span style=”font-size:14.0px”><span style=”font-family:Arial, Helvetica, sans-serif”><a href=”https://hcm17.sapsf.com/sf/careers/jobsearch?company=novascotiaP”><img style=”width:686.0px;height:36.0px” src=”https://rmkcdn.successfactors.com/bf6b9753/38449949-ca76-4c02-8829-4.png”></a></span></span></p><p> </p><p><span style=”font-size:12.0pt;font-family:arial, helvetica, sans-serif”><strong>Competition # : </strong><span contenteditable=”false”>49462</span> </span></p><p><span style=”font-size:12.0pt;font-family:arial, helvetica, sans-serif”><strong>Department: </strong>Service Nova Scotia</span></p><p><span style=”font-size:12.0pt;font-family:arial, helvetica, sans-serif”><strong>Location: </strong>SYDNEY</span></p><p><span style=”font-size:12.0pt;font-family:arial, helvetica, sans-serif”><strong>Type of Employment: </strong>Permanent</span></p><p><span style=”font-size:12.0pt;font-family:arial, helvetica, sans-serif”><strong>Union Status: </strong><span contenteditable=”false”>NSGEU – NSPG</span> </span></p><p><span style=”font-size:12.0pt;font-family:arial, helvetica, sans-serif”><strong>Closing Date: </strong>¿09-Aug-26 ¿ (Applications are accepted until 11:59 PM Atlantic Time)</span></p><div><div style=”padding:10.0px 0.0px;border:1.0px solid transparent”><div style=”font-size:16.0px;word-wrap:break-word”><H2 style=”font-size:1.0em;margin:0.0px”><b>About Us</b></H2></div><div><p> </p><p><span style=”font-family:arial, helvetica, sans-serif”><span>A<span style=”font-size:12.0pt;font-family:arial, helvetica, sans-serif”>t Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia’s vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.</span></span></span></p></div></div><div style=”padding:10.0px 0.0px;border:1.0px solid transparent”><div style=”font-size:16.0px;word-wrap:break-word”><H2 style=”font-size:1.0em;margin:0.0px”><b>About Our Opportunity</b></H2></div><div><p> </p><p><span style=”font-family:arial, helvetica, sans-serif;font-size:12.0pt”>As the Customer Service Leader, Contact Centre (Program Admin Officer 3), you will provide supervision and leadership to service delivery employees in a frontline environment. You will provide leadership and supervision to Customer Service Representatives, Senior Customer Service Representatives and other support staff. You will also ensure the delivery of quality customer service through the development of customer service-oriented teams.</span></p><p> </p><p><span style=”font-family:arial, helvetica, sans-serif;font-size:12.0pt”>Other responsibilities include recruitment and selection of staff, performance planning/management, forecasting staffing levels and scheduling staff. In this position, you play a key role in the administration of program and human resource policies. You will also step in on an acting basis when a Manager is absent (as required).</span></p></div></div><div style=”padding:10.0px 0.0px;border:1.0px solid transparent”><div style=”font-size:16.0px;word-wrap:break-word”><H2 style=”font-size:1.0em;margin:0.0px”><b>Qualifications and Experience</b></H2></div><div><p> </p><p><span style=”font-family:arial, helvetica, sans-serif;font-size:12.0pt”>To be considered for this opportunity, you have a bachelor’s degree plus five (5) years of related experience. Relevant experience would include experience gained in a service delivery environment, involving direct supervision of team members. An equivalent combination of training and experience may be considered. Equivalencies would include 9 years of relevant experience; 2 years of college and 7 years of relevant experience.</span></p><p> </p><p><span style=”fon
Location
Sydney , NS
Work location
On site
Salary $ 2,805.63 to $ 3,410.48 BIWEEKLY bi-weekly
Terms of employment
Permanent employment Full time
Starts as early as 2026-08-09
vacancies
1 vacancy
Source
Nova Scotia Public Service Commission
#49462
Various locations
Sydney, NS
Job Details
- Employer: The Government of Nova Scotia
- Location: Sydney, Nova Scotia
- Wage: $2,805.63 to $3,410.48 bi-weekly
- Hours: Permanent, Full-time
- Vacancies: 1
- NOC: 64409
How to Apply
Apply by mail to:
The Government of Nova Scotia
Sydney, NS