Posted on March 29, 2025
Job Description
*Customer Service RepresentativeLocation:* Pembroke, Ontario
*Company:* Ottawa Valley Car Rental
*Job Type:* Full Time
*About Us*
Ottawa Valley Car Rental is a growing, independently owned rental car company with locations in Pembroke and Renfrew. We are focused on providing reliable vehicles, responsive service, and a straightforward rental experience for our customers.We are looking for a dependable and organized Customer Service Representative to join our Pembroke office.
*Position Overview*
The Customer Service Representative will assist customers throughout the rental process and help coordinate the day to day activities of the Pembroke location.This is a varied position that requires strong customer service skills, attention to detail, good judgment, and the ability to manage several responsibilities at once.
*Responsibilities*
Responsibilities will include:
* Assisting customers with vehicle reservations, rental agreements, check ins, and check outs
* Explaining rental terms, charges, insurance requirements, and company policies
* Answering telephone calls, emails, and customer inquiries
* Inspecting vehicles with customers at the beginning and end of rentals
* Documenting vehicle condition, mileage, fuel levels, and any reported damage
* Processing payments, deposits, and required rental documentation
* Coordinating vehicle cleaning and detailing
* Monitoring vehicle readiness and helping ensure vehicles are available when promised
* Completing administrative tasks, filing, data entry, and record keeping
* Assisting with fleet coordination and vehicle movement between locations when required
* Helping address customer concerns in a professional and practical manner
* Supporting other daily responsibilities necessary to keep the rental operation running smoothly
* Qualifications
* The ideal candidate will have:
* Strong customer service and communication skills
* Excellent reliability and punctuality
* The ability to multitask and stay organized in a busy environment
* Strong attention to detail
* Good computer and administrative skills
* The ability to work independently and take responsibility for assigned tasks
* A professional and courteous approach when dealing with customers
* A valid Ontario driver?s licence and a clean driving recordPrevious experience in the vehicle rental industry is a significant asset.
* Experience in automotive, hospitality, customer service, insurance, administration, or fleet operations would also be beneficial.
*What We Offer *
* A stable position with a growing local company
* A varied role with both customer service and operational responsibilities
* An opportunity to grow as the business expands
* A professional but practical working environment
Compensation will be based on the successful applicant?s experience and qualifications.
Qualified applicants are invited to submit a resume outlining their relevant experience and availability.
Pay: $20.00-$24.00 per hour
Work Location: In person
Location
Pembroke , ON
Work location
On site
Salary $ 20.00 to $ 24.00 HOUR hourly
Terms of employment
Permanent employment Full time
Starts as soon as possible
vacancies
1 vacancy
Source
indeed.com
#10222145126
Various locations
Pembroke, ON
Job Details
- Employer: Ottawa Valley Car Rental (OVCR)
- Location: Pembroke, Ontario
- Wage: $20.00 to $24.00 per hour
- Hours: Permanent, Full-time
- Vacancies: 1
- Start date: As soon as possible
- NOC: 64409
How to Apply
Apply by mail to:
Ottawa Valley Car Rental (OVCR)
Pembroke, ON