Posted on March 25, 2025
Job Description
The Front Desk Agent is the *face of the hotel* and is expected to represent the property professionally at all times. This is a guest-facing position where *professional appearance, appropriate dress, clear and respectful speech, composure, reliability, and good judgment are required.* The person at the front desk directly influences how guests perceive the hotel, and professionalism must be maintained regardless of how busy, stressful, or challenging a shift becomes.
This position requires someone who is *dependable, punctual, attentive, organized, and capable of handling responsibility without constant supervision.* Front Desk Agents are trusted with guest information, payments, hotel operations, safety procedures, and the resolution of guest concerns. Employees must arrive prepared for their scheduled shifts, maintain a professional appearance and demeanor, communicate appropriately with guests and coworkers, and remain composed when dealing with difficult situations.
This is a serious operational position. The successful candidate must understand that the standards demonstrated at the front desk reflect the standards of the entire hotel.
*FRONT DESK AGENT DUTIES AND RESPONSIBILITIES:*
* Register guests and assigns rooms. Accommodates special requests whenever possible.
* Assists in pre-registration and blocking of rooms for reservations.
* Thoroughly understand and adheres to proper credit and cash handling policies and procedures.
* Understands room status and room status tracking.
* Knows room locations, types of rooms available, and room rates.
* Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
* Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
* Knows the location and types of available rooms as well as the activities and services of the property.
* Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
* Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
* Maintains guest room key storage
* Knows how to use front office equipment.
* Process guest check-in and outs.
* Performing cashier related functions like posting charges to guest accounts, raising paid out?s, currency exchange.
* Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
* Uses proper telephone etiquette.
* Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out?s, Foreign currency exchange etc.
* Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
* Advise guest of any messages, mail, faxes, etc. received for them.
* Communicate services and amenities of the hotel to guests.
* Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
* Reports any unusual occurrences or requests to the manager or assistant manager.
* Knows all safety and emergency procedures, Is aware of accident prevention policies.
* Maintains the cleanliness and neatness of the front desk area.
* Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
* Reports to *General Manager/Assistant General Manager*
*PREREQUISITES:*
*Education:* High school graduate or equivalent.
*Experience:* Previous hotel-related experience desired.
*Physical:* Requires grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound.
Job Type: Part-time
Pay: $18.00 per hour
Education:
* Secondary School (preferred)
Work Location: In person
Location
Petawawa , ON
Work location
On site
Salary $ 18.00 HOUR hourly
Terms of employment
Part time
Starts as soon as possible
vacancies
1 vacancy
Source
indeed.com
#10222171602
Various locations
Petawawa, ON
Job Details
- Employer: TownePlace Suites by Marriott Petawawa
- Location: Petawawa, Ontario
- Wage: $18.00 per hour
- Hours: Part-time
- Vacancies: 1
- Start date: As soon as possible
- NOC: 64314
How to Apply
Apply by mail to:
TownePlace Suites by Marriott Petawawa
Petawawa, ON