Posted on September 25, 2025
Job Description
*Job description*
The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication. They are also responsible for maximizing room sales by converting potential clients into guests. The role involves managing all front desk operations, including guest check-in/out, reservations, telephones, and handling payments, in line with hotel policies.
*Key Duties & Responsibilities:*
* Adhere to hotel policies and procedures.
* Maximize revenue by converting inquiries into bookings.
* Accurately register guests and handle room assignments.
* Coordinate VIP and special requests.
* Operate front desk systems, process payments, and balance shift totals.
* Handle room reservations, respond to emails, and manage inventory.
* Maintain records, including guest registration and billing.
* Assist with housekeeping coordination and maintain positive working relationships.
* Perform basic maintenance tasks as needed.
* Ensure a clean and organized front and back office.
* Report guest complaints or security issues.
* Provide local area information and transportation details.
*Skills & Qualifications:*
* Strong interpersonal and communication skills.
* Ability to sell and negotiate.
* Proficiency in English; knowledge of French is a plus.
* Basic maintenance skills.
* Eligibility to work in Canada.
*Competencies:*
* Customer Focus
* Teamwork
* Problem Solving
* Professionalism
* Reliability
*Physical Requirements:*
* Ability to stand for long periods and lift up to 25 pounds occasionally.
Pay: $15.90-$16.90 per year
Benefits:
* On-site gym
* RRSP match
* Vision care
Ability to commute/relocate:
* Fredericton, NB E3C 2M6: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
Location
Fredericton , NB
Work location
On site
Salary $ 15.9 to $ 16.9 YEAR annually
Terms of employment
Permanent employment Part time
Starts as soon as possible
vacancies
1 vacancy
Source
indeed.com
#10211136151
Various locations
Fredericton, NB
Job Details
- Employer: Quality Inn & Suites Amsterdam- Fredericton
- Location: Fredericton, New Brunswick
- Wage: $15.90 to $16.90 annually
- Hours: Permanent, Part-time
- Vacancies: 1
- Start date: As soon as possible
- NOC: 64314
How to Apply
Apply by mail to:
Quality Inn & Suites Amsterdam- Fredericton
Fredericton, NB