Posted on April 4, 2025
Job Description
As a *Guest Service Agent* at AC Hotels by Marriott, you will be the first point of contact for guests, delivering a seamless, sophisticated, and welcoming experience that aligns with AC Hotels? European-inspired hospitality. You will handle check-ins, check-outs, guest inquiries, and reservations while ensuring exceptional service at all times. Your role is crucial in creating a refined and effortless guest experience.
The ideal candidate must be available for a flexible schedule, Monday through Sunday.
_*CANDIDATE PROFILE:*_
*Education and Experience*
* High school graduation or equivalent required.
* Previous experience in front desk, customer service, or hospitality is an asset.
* Knowledge of hotel reservation systems (e.g., Opera, Fosse, Marriott GXP) is preferred.
* Strong problem-solving skills and attention to detail.
* Ability to work independently and collaboratively in a fast-paced environment.
*Preferred:*
* Ability and willingness to work flexible shifts, including weekends, holidays, and overnight shifts.
* Bilingual capabilities (English and French) are an asset.
* Excellent interpersonal and communication skills.
* Capability to communicate in both English and French
* A guest-focused mindset with a passion for delivering exceptional service.
*Physical Requirements:*
* Ability to stand and walk for extended periods, up to 8 hours per shift.
* Ability to lift and carry up to 25 lbs as needed.
* Requires writing, standing, sitting, walking, repetitive motions, listening, and visual acuity.
* Manual dexterity to operate front desk and office equipment.
_*ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:*_
*Guest Service & Operations:*
* Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process.
* Employ the LEARN approach towards resolving guests concerns to their satisfaction.
* Provide detailed information about hotel amenities, local attractions, and services.
* Handle guest requests and concerns promptly, ensuring satisfaction and resolution of issues.
* Assist guests with transportation arrangements, reservations, and special requests.
*Front Desk & Reservations Management:*
* Process room reservations, modifications, and cancellations efficiently.
* Follow the department checklist to ensure tasks are completed effectively.
* Maintain accurate guest records, ensuring correct billing and payment processing.
* Follow Marriott brand standards for front office operations and guest interactions.
*Safety & Security:*
* Ensure compliance with hotel security protocols, including room key control and guest privacy policies.
* Monitor the lobby and front desk area, reporting any safety or security concerns.
* Respond to emergency situations and coordinate with the appropriate departments as needed.
*Administrative Support:*
* Handle phone calls, emails, and guest inquiries with professionalism.
* Maintain a well-organized front desk area, ensuring all supplies and materials are stocked.
* Assist with night audit duties when required.
*Safety and Compliance:*
* Adhere to all health, safety and sanitation regulations.
* Follow hotel policies and procedures, ensuring the highest standards of cleanliness and hygiene.
*Team Collaboration:*
* Work closely with housekeeping, maintenance, and food & beverage teams to enhance the guest experience.
* Participate in daily team briefings to stay informed of hotel updates and guest preferences.
* Support other departments as needed to ensure smooth hotel operations.
* Practice the AC Brand Elevation mantras in your daily delivery approach with guests and AC family members.
* Actively participate in the daily affirmations stand-up meeting and apply key takeaways to enhance guest experiences.
Pay: From $23.99 per hour
Benefits:
* Company events
* Dental care
* Discounted or free food
* Employee assistance program
* Paid time off
* Store discount
* Wellness program
Experience:
* Hotel: 1 year (preferred)
Location:
* Ottawa, ON
Location
Ottawa , ON
Work location
On site
Salary $ 23.99 HOUR hourly
Terms of employment
Permanent employment Part time
Starts as soon as possible
vacancies
1 vacancy
Source
indeed.com
#10219323787
Various locations
Ottawa, ON
Job Details
- Employer: AC Marriott Ottawa
- Location: Ottawa, Ontario
- Wage: $23.99 per hour
- Hours: Permanent, Part-time
- Vacancies: 1
- Start date: As soon as possible
- NOC: 64314
How to Apply
Apply by mail to:
AC Marriott Ottawa
Ottawa, ON